I'm in the early stages of getting my bank involved, but they said it could take a couple of months. I hadn't bothered ringing because I'd read that they don't answer their phone! I'll start ringing them tomorrow so, thanks a million, Siobhán.Hi, it's taken my other half a couple of phone calls and an email to get it refunded. That said, I may be being slightly premature as it hasn't landed on the account as yet! Time will tell. I would definitely give them a ring though.